Can anyone shed some light on the question set below?
the consumer empowerment approach]...borrows the language of the market and recognises that one of the causes of mismatch between what people want and need and what they get is that service users do not have enough power to get what they want from the system' ( Hunter and Ritchie, 2007:14)
Assessment written task
Read the statement by Hunter and Ritchie, provided above. Think about the social work processes, e.g. assessment, intervention etc., that we have discussed during the module. Think about how these processes have changed over the last 20-30 years. You need to show that you understand the progress from service led processes to personalised processes that keep the service user at the centre of our work.
Identify one of the social work processes that have been introduced during the module. Describe the methods that social workers have used when implementing the process, showing how this has adapted in recent years to enable service users to take more control of their lives and circumstances.